Warranty Information & Policies How is warranty determined?

Warranty is up to the OEM/supplier (Kenworth). It is based off in-service date, miles, and engine hours.

What is the warranty policy regarding over-the-counter parts?

Replacement parts must be paid for by the customer. Warranty will file a claim, and if the claim is approved and paid, the customer will receive reimbursement via the method of payment used in the prior transaction.

How can I contact Central Warranty?

You can email  warranty@nattinc.com

What is the towing coverage policy for truck side failures?

If the damage is catastrophic, your truck will be towed to the nearest certified Kenworth dealer. Truck tow only (no split tows), and failure must be warrantable. (6 months or 100,000 miles)

What is the towing coverage policy for engine side failures*?

Your truck will be towed to the nearest certified Kenworth dealer if the damage is catastrophic. Truck tow only (no split tows), and failure must be warrantable. *

* Disclaimer: Used truck warranties often vary and are subject to the terms of each case’s scenario and policy carrier.

PACCAR MX: 2 years or 250,000 miles Cummins: Varies / Call 605-332-7112

NON WARRANTABLE ITEMS
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QUICK REFERENCE GUIDE
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EXTENDED WARRANTY
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PACCAR MX ENGINE WARRANTY
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WARRANTY WRITE UP SHEET
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OVER THE COUNTER PARTS WARRANTY FORM

Note: WE MUST have the part in possession to file. 

You only have 90 days from last failure to submitt a warranty.

Customer Information

Reminder: New truck Warranty work performed by the customer or non-certified shop generally will be denied. Please check with Warranty Department before promising any and all warranty claim payments.

Truck Information


Engine Information


Part Information


 
customer must sign & date copy of original invoice if replacement is purchased elsewhere.

Customer will be billed for replacement parts and credit will be issued when claim is paid. If no defect is found, claim will be denied and part may be returned to customer.

Please Note: Non-Warrantable Item Include: Belts, Brake Drums (if any indiciation of heat cracking), Bug Screens, Clutch Facing, Coolers, Fasteners, Filter Elements, Fire Extinguishers, Fluids & Lubricants, Fuses, Glass, Jacks, Lamp Bulbs, Mattresses, Paint, Rubber Products, Seals, Gaskets, O-Rings, Stereo/Radio Equipment Tire Chains, Tools, Tow Pins, Upholstery Visually Observed Defects (prior to sale), Wheels (except Alcoa), Winter Fronts, Bug Deflectors. This list is not all inclusive.

Disclaimer on Repair Orders

You have solicited a repair order from the Seller, (North American Truck & Trailer, Inc., one or more of its subsidiaries, partners, or affiliates). All Repair Orders are subject to the following terms, limitations, and conditions, which you agree to follow.

No Warranties of any kind from Seller. ANY WARRANTIES ON THE PRODUCTS SOLD HEREBY ARE THOSE MADE BY THE MANUFACTURER, IF ANY. THE SELLER HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND THE SELLER NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY LIABILITY IN CONNECTION WITH THE SALE OF SAID PRODUCTS AND SERVICES.

Goods produced with Fair Labor. WE HEREBY CERTIFY THAT THESE GOODS WERE PRODUCED IN COMPLIANCE WITH ALL APPLICABLE REQUIREMENTS OF SECTIONS 6, 7, AND 12 OF THE FAIR LABOR STANDARDS ACT OF 1938, AS AMENDED, AND OF ALL REGULATIONS AND ORDERS OF THE ADMINISTRATOR OF WAGE AND HOUR DIVISION ISSUED UNDER SECTION 14 THEREOF.

Disputes venued in Circuit Court in Sioux Falls, South Dakota, and governed by South Dakota Law. THE CUSTOMER AND SELLER AGREE THAT ANY DISPUTE ARISING HEREUNDER SHALL BE VENUED IN THE COUNTY OF MINNEHAHA, STATE OF SOUTH DAKOTA, CIRCUIT COURT FOR THE SECOND JUDICIAL CIRCUIT, AND THAT THIS DOCUMENT MAY BE PLED AS A BAR TO ANY SUIT OR PROCEEDING BROUGHT IN ANOTHER JURISDICTION OR ANY OTHER COURT OR TRIBUNAL. IN ADDITION, SOUTH DAKOTA LAW WILL GOVERN ALL DISPUTES ARISING UNDER THIS SALE.

Seller not responsible for personal property. THE CUSTOMER AND THE CUSTOMER'S REPRESENTATIVE(S) HEREBY AGREE TO HOLD THE SELLER HARMLESS AND NOT BE LIABLE FOR ANY MISSING OR DAMAGED PERSONAL PROPERTY LEFT IN THE VEHICLE WHILE THE VEHICLE IS IN THE SELLER'S POSSESSION, FOR ANY REASON.

Late accounts incur finance charge. A FINANCE CHARGE OF ONE AND ONE-HALF PERCENT (1 1/2%) PER MONTH IS APPLIED TO ALL ACCOUNTS 30 DAYS PAST DUE. THIS EQUALS AN ANNUAL PERCENTAGE RATE OF EIGHTEEN PERCENT (18%).

Customer pay collection costs. SIGNATURE BY THE CUSTOMER OR THE CUSTOMER REPRESENTATIVE OR ISSUANCE OF THE CUSTOMER'S PURCHASE ORDER AUTHORIZING THESE REPAIRS CONSTITUTES AGREEMENT TO PAY REASONABLE COLLECTION EXPENSES, INCLUDING ATTORNEY FEES AND COURT COSTS INCURRED BY THE SELLER FOR PAYMENT OF THIS INVOICE.

90-day / 3,000-mile limited guarantee. ALL NEW PARTS AND SERVICE WORK IS GUARANTEED 90 DAYS OR 3,000 MILES, WHICHEVER OCCURS FIRST, UNLESS THE FAILURE WAS CAUSED BY MISUSE, ABUSE, IMPROPER MAINTENANCE, OR DAMAGE. THE SELLER WILL REPAIR OR REPLACE AT SELLER'S OPTION ANY DEFECTIVE PARTS OR LABOR. THIS LIMITED GUARANTEE DOES NOT COVER DAMAGE DUE TO ACCIDENT, NEGLECT, ALTERATIONS, OVERHEATING, LACK OF LUBRICATION, OR LACK OF MAINTENANCE.

Seller will not pay for consequential damages. THE CUSTOMER AGREES THAT THE SELLER IS NOT LIABLE FOR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGES TO DOWNTIME OR LOST REVENUE OR ANY OTHER INCIDENTAL DAMAGES.

Storage Charges. STORAGE CHARGES ACCRUE AT THE RATE OF $35.00 PER DAY AFTER FIFTEEN DAYS FROM THE DATE THE WORK IS COMPLETED.

Customer approves of all repairs listed. THE CUSTOMER OR THE CUSTOMER REPRESENTATIVE, EITHER IN WRITING OR ORALLY, HAS APPROVED OF ALL THE REPAIRS LISTED ON THIS INVOICE.

Failed parts policy. THE CUSTOMER HAS THE RIGHT TO INSPECT AND TAKE ALL FAILED PARTS WITH THEM, EXCEPT FOR CORES AND WARRANTY PARTS, AT THE TIME THE WORK IS DONE. ONCE THE WORK IS COMPLETED, SAID PARTS WILL BE DISPOSED OF PROPERLY.

WARRANTY CLAIMS/GOODWILL. CUSTOMER AGREES TO PAY/REIMBURSE THE SELLER FOR ALL UNPAID AND DENIED WARRANTY CLAIMS/GOODWILL AS AUTHORIZED BY THIS AGREEMENT.

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