Warranty Information & Policies How is warranty determined?
Warranty is up to the OEM/supplier (Kenworth). It is based off in-service date, miles, and engine hours.
What is the warranty policy regarding over-the-counter parts?
Replacement parts must be paid for by the customer. Warranty will file a claim, and if the claim is approved and paid, the customer will receive reimbursement via the method of payment used in the prior transaction.
How can I contact Central Warranty?
You can email . Email coming
What is the towing coverage policy for truck side failures?
If the damage is catastrophic, your truck will be towed to the nearest certified Kenworth dealer. Truck tow only (no split tows), and failure must be warrantable. (6 months or 100,000 miles)
What is the towing coverage policy for engine side failures*?
Your truck will be towed to the nearest certified Kenworth dealer if the damage is catastrophic. Truck tow only (no split tows), and failure must be warrantable. *
Disclaimer: Used truck warranties often vary and are subject to the terms of each case’s scenario and policy carrier.
PACCAR MX: 2 years or 250,000 miles Cummins: Varies (contact xxxxxxxxxxxxx) this is coming
Clickable tabs: (I have included each sheet)
NON WARRANTABLE ITEMS- Downloadable sheet
QUICK REFERENCE GUIDE – Downloadable sheet
OVER THE COUNTER PARTS WARRANTY FORM – Form fill (need to talk about this)
EXTENDED WARRANTY – Downloadable sheet
PACCAR MX ENGINE WARRANTY – Downloadable sheet